But it doesn't mean we are physically OLD.Okay,just HAGGARD! (You happy now?!) The succeeding waves are older than us! Maybe...or not...It depends... "PIONEER" can mean or refer to many different things.It can refer to "FIRST" or "ORIGINAL" etc.I think,when you use the world "ORIGINAL" referring to things,it's more likely associated with AUTHENTICITY of the material.But when you refer to PEOPLE ,they may be referring to the pioneering person,organization or team.It could also be an order sort of seniority,tenuity or years of service.I think?! I have my doubts but that's my thoughts about it anyways so deal with it :) You're probably yawning by now.Too boring I know.Please try to be awake while reading this :) THE REMAINING PIONEERS OF YELLOW AS OF APRIL 2014 ... Four years ago, we were four years younger and four years after,we are four years older.That's the whole story that I'm suppose to write.Hahahaha! Writing everything that had transpired in our lives for more than four years would be too long.Longer than Moses' hair or thicker than Justin Theroux's beard so I thought of just pointing the highlights as a summary.And by pointing the highlights,I'm going to point out some things that are of huge relevance to me within the span of time.Only,I don't think there's much to highlight.Is there any difference at all other than me going blinder each year? There's of course a difference.Okay not a big difference! We didn't even age! Not even gain weight.I mean I didn't gain weight AT ALL! I'm just bloated.I'm going to prove it SCIENTIFICALLY... So yeah,I'm not FAT.I'm just HOT .Hope this pretty much explains everything...(errkkkk! don't kill me for my logical thinking hahahaha) Actually, Jia and Jen gain SO MUCH WEIGHT! That would explain the bulge in Jen's tummy! She's got belly fats! Loads and tons of fats that would eventually disappear after nine months.That's one thing I'm sure.She refuses to share her secret.Secret is secret and I respect her because I'm such a good friend. Lol! Well,four years ago,we were so scared to even touch the computer.Also,I wonder which was harder,US understanding OUR customers' accent or THEM having a hard time understanding our AMERICAN ACCENT.Sometimes Indian,Chinese or sometimes they can't even think of how to call our accent and what nationality we're from.We have been called of so many things when things get real challenging on the phone,we can get back at them by pressing mute on NORTEL (and say all the bad words you could think of) before going back to the customer again WITH A POKER VOICE. I'm not proud of it but we are not robots nor vampires.We hurt,we feel tired,we get insulted,we need coffee and water.We have to eat and PEE! I wish THAT SYSTEM that they always refer to can hear my rants.Only,it can't.We are not mocking anyone.We just know how to shout and laugh too when they do the same.Only,in different ways.(Make sure you're on MUTE before saying something).We can't asked them how to spell QUIAPO because we don't get the chance to put them in our shoes because we are always in their shoes,that would explain the hallucination I just had. The CUSTOMER IS ALWAYS RIGHT.That's the Golden Rule of Customer Service and so your ego is sometimes down the drain but you have to swallow everything in the name of money.I mean in the name of customer service! Customer service! You guys :) What is customer service? Mate,four years is too long.I forget what I have written in my training notes.Also,the ink might have faded away so next question please.Ask Fatima instead.She's a walking...TRAINER... GOING BACK... After four years,we know how to MAXIMIZE while taking in calls and shouting "SYSTEMISH" with such a happy face and the sweetest smile because we love our job! Specially when there's SYSTEM ISSUE,SHORTAGE,OR ANY SORT OF UNEXPECTED DISRUPTION.We cannot explain why these things makes us very happy.Because we love our job four years and counting! Also,four years ago we held on to every rule and really scared to break any of them.Today,we kinda know the rules so well that we know how to break them diplomatically :) Four years ago,only Jen was with child.Four years after,I'm the only one with a dozen of kids fathered by each man from the twelve tribes of Israel.Just kidding.I can't bear that public humiliation.Also,I can't afford diapers and milk so we might all starve to death so I stayed single instead :) And these are my children.... Three boys and a girl .Got four kids in total... (I hope DSWD won't find me:) GOING BACK.... Four years ago,Alex is such a charming man and he still thinks he is.And four years after,he's still good at it,only discreetly for the sake of his newly shaved head and beard.Or should I say facial hair to be clearer and to be exact with a #hashtag#newly shaved# cool# only it# makes him# like a# walking # directory# so# he must really# love his job# so much#. Seriously though,Alex is the epitome of patience and calmness when dealing with angry customers specially escalations.Only he keeps on drifting in between spiels.And if you're seated beside him,it's fun because you have all the reason to make "batok" to him.He's that awesome in his own "bungisngis" ways.And he's the only guy at work that I'm most comfortable with.He's warm and friendly personality is what I love the most about him. Four years ago,when I met Jen I was so impressed of her fighting spirit.She was on a hard situation at that time but she held on tight and her incredible perseverance and patience paid off.The love of her life is finally home.She's with her second child.The challenge is still there only in a different level and perhaps it's part of her path to sort out how to deal with such kind of challenges. Jia's life was an exciting roller coaster within four years.She got married and have two kids in the span of time! She's extremely happy with it.She is.It's just unfair that even after having two kids and a million watt stress still it doesn't show.Maybe she's got vampire blood.She never really age.Not even a hint! For years ago, we were so proud introducing ourselves as PIONEERS OF THIS ACCOUNT.Four years after,we rarely talk about it anymore because ...well,OLD AGE is really a big deal so forgive us if sometimes we tend to forget. I cannot forget the combination of shock and amazement from newer waves' faces when they find out we are WAVE 1.Maybe they are generally shocked we are still alive! Or maybe,they are shock we still look EXACTLY the same.And by exactly the same I mean we are not getting any older.Also,same place,same pod,same position,same salary,same routine are just a few of the things I can point out.Also,I have the same wardrobe for four years.I'm THAT STAGNANT because shopping is one of my least favorite thing to do specially when I'm so POOR that I can't afford any of it. Maybe...Some are genuinely amaze I think... Within four years,most of us still have the same password with the numbers only changing from time to time.Numbers that went as far as 99th if you know what I mean.But if you don't,it's your problem. So being a PIONEER doesn't mean you're entitled to have that "I know better than you attitude".It's actually requires humbleness and patience in adjusting to new things.Sometimes, your name is written in INK that fades away in the span of time because NOTHING IS PERMANENT.Except permanent marker.Or,maybe I'm just talking about my very loyal mediocre self. Some of the pioneers are like plants.They wait till they grow roots and try expanding their avenues to get more nutrients.And when they finally grow into a tree,I saw them expand their branches and really grow tall.They simply move out for greener pasture. I'm not sure where the rest of the pioneers are but I'm sure they have grown in their respective fields.Some went for their dream jobs.Others got promoted.Some I haven't heard off but I'm sure everyone is trying to live and survive.And where am I? Well,I'm here seated on the same pod busy eating while texting and trying my best to hide from security.I'm not proud again but I'm not perfect.Just trying to live life on the edge!Hahaha Sometimes I just feel literally SO SMALL and STAGNANT.Maybe I was that stagnant that all I cared for was my weebly and tumbr that time flies fast without realizing four years have gone! "What's your plan 3 years from now? " I was applying for this job.I couldn't remember my answer but I think my initial answer was "TO HAVE ONE" that's why they hired me because I'm desperate and very HIRABLE.Hahaha Well,four years was a long ride for the four of us.I'm good in planning and...IT ENDS THERE.I think of MANY things but then when I'm on the verge of doing it,fear and hesitation and sometimes laziness stops me and look where I am now.Awesome right?! But on the brighter side,I'm grateful with so many things.The friendship.The fun time.Lessons learned in terms of friendship and work relationships.Personal growth and challenges.Perseverance.Patience.There's so much more.I'm sure JEN,JIA & ALEX also learned so much things personally. Honesty,being a pioneer is a pressure for me.They expect greater things from us.It's also challenging specially when there are changes needed and you get fixated to the old system and you have to keep reminding yourself everyday of the changes.I don't know what else is there but what's important for me is I learned from MOST of it. I have cried many times of hardship,pain,adjustment and friends leaving.I also have winced when I feel the need to PEE and you have to wait for the queue to subside.I'm just grateful,my kidney can hold off that long.But all these,is a reflection for me.I spent the whole three years complaining about how hard my job was or how life is so unfair.Not until,a caller changed my perception. I look back and I complain about how immature people at the office can be.How careless my Tl's are.If things doesn't favor me,I complain.I didn't try to understand.I just complain how hard it is for me.Not until,I realized,all these things points back at me.It is a reflection of me.It scared me a bit I must admit. I had made friends with generally happy and positive people who have helped me in the process to be more positive in life.Occasionally,some random callers changed me.I never thought that's actually possible.I have never been thankful I still have a job.It's very challenging but outside factor is a big help.I realize,there's no easy job.There's no life in a bed of roses.It's just my thoughts and my initial reactions to things that made it so hard for me. I'm always grateful being a pioneer and I'm always proud.I'm extremely thankful for my job.I don't have any idea what the possibilities be in the near future but I'm excited and I'm looking forward to it. I'm not sure if yellow is so proud of me though.Hahahaha! What made me stay here for five years?
Free wifi and internet surfing! Kidding. I stayed because I'm naturally sentimental person.I have met some amazing people who had made my day exciting.Who even in my moodiest time still make me laugh.I have met people who changed me even if I don't get to hang out with them outside work. My wavemates ALEX,JEN & JIA are my rock and source of comfort when I feel so insecure and stagnant work wise.Probably because we have started all together and we share all those memories,sentiments and other crazy and crappy stuff this account had undergone.When you have someone who can share the same story you have,it makes you feel understood in a different level.I think. And I'm glad I stayed this long because I get the chance to meet so many wonderful people that had contributed much to my smiles and laughter each day. Happy fifth year to my fellow pioneers and happy fifth year YELLOW! Cheers to our 5th year and counting! Thanks for the friendship too!
4 Comments
Jen
5/3/2014 10:30:33 am
Happy 5th Year Anniversary of tenureship wave mates... more more years of 018 calls.. heheh!
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glow
5/4/2014 08:56:55 pm
happy FEET! este fifth! hahaha .Love you Jen!
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Rogen
5/4/2014 12:08:42 pm
Happy Fifth Year To you guys! Happy Fifth Anniversary!Happy 365 x 5 equals 1825 days! (Well, I dont know the exact date but yeah Happy Fifth Year)You being one of the pioneers... you, celebrating your fifth year last april would only mean one thing.. you were hired April 2009! (I know youre gonna say, "You are amazing! How did you know?".. yeah sometimes...)
Reply
glow
5/4/2014 08:58:31 pm
oh my gwad! How did you know! Such a Genius! :) I
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