cx: What's your name?
me: April cx: April,your name is very beautiful.It means spring day.And may all the glorious days come to you and you be blessed
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cx: Tell me,how's everybody doing in the Philippines now?
me: We're starting over.Some trying to rebuild their homes and some trying to find ways to start over,thank you very much cx: It's just terrible.How I wish I can get there to help you guys.I grew up in Belfast and was surrounded with Filipino kids.My mom use to take care of them and she's good with kids,by the way she passed away.I'm sure if she's alive,she will do everything to help. Cx: I'm wondering if you happen to have a listing for my son's phone number.Well,I have to have a back up plan.He really seem so busy at work and I know he's working during Easter that he don't remember his own mother anymore.
The last time we talked,he said his phone is (spelled it) F -U -C -K- E- D as kids now a days puts it. (giggles) caller: I'm sorry to disturb you but I'm trying to ring an old friend in Australia who is celebrating her 101 birthday today and everytime I ring nobody is picking up the phone and I think she might be so excited while celebrating her birthday right now and don't notice that I'm ringing them or it could be that... "oh God" I hope she's still alive by now! it could be that she's not in good condition and I'm an old friend and I just want to greet her that's all but I can't get through..
Tonight....
caller: Listing In North America please! Me: Which Part of North America please? Caller: Can't you figure it your self ? (Whoa! ginawa akong psychic) Alright, Alabama is the State and Burmingham is the City!!! For God's sake! (at aba..sya pa ang galit) (after getting and confirming the info and ringing the US operator,there's no listing so reported IT to the caller.. caller: Maybe its under this name..that name..so forth and so on..(so I put her on conference call) me: (I don't have any idea what the caller said so I tried asking him again)
Sorry,was that slide engineering? There's nothing coming up under that name. caller: it is because you are wrong.(caller is irritated) it should be S for "sugar" L for "london" A for ...(then he pause)...yeah as in A-N-G-R-Y!!!!! me: Sorry,did you say Ruapotiki Marae?
caller: (slightly iritated) RUAPOTAKA MARAE!!!! me: oh, RUA-POTA KA! marae?! (grrr) me: caller,you're too fast.Can you please spell slowly...
caller: yes, its S -L- O -W- L -Y caller: can you please transfer me to your help desk?
csr: sure,in which area? me: caller,would you like the toll free number or just the 03?
caller: yes,the 0-free number please! |
actual call scenarios :)Archives
August 2015
As of November 2015, I have surrendered my headset and took a job that doesn't let you talk at all. I sometimes miss talking to callers on the phone and I will miss updating this blog.
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