COACHING ROLE OUT (By: OM JAMES and TL Weyn) PRINCIPLES OF ADULT LEARNING
PRINCIPLES IN PRACTICE
a) CREATE A NEED
b) ALLOW SELF DIRECTION
c) RELATE TO WORK EXPERIENCE
d) FOCUS ON PROBLEM SOLVING
E) ADDRESS INTERNAL MOTIVES
FYI'S
PHASES OF COACHING 1) PREPARATION
2) DELIVERY
3) ACTION PLAN
4) BEHAVIOR REINFORCEMENT
STEPS IN COACHING 1) collect data's check employees stats and previous notes 2) review performance metrics,identify strength and opportunity 3) review behavior performance to check where to focus 4) develop coaching strategy depending on the need of the employee 5) explain why changing their behavior will be beneficial to them 6)choose a suitable time and location free from interruption.Prepare all materials DELIVERY PHASE (SANDWICH STYLE) 1) KEEP POSITIVE
2)STAY FOCUSED 3) MAKE IT COLLABORATIVE
4) AGREE ON ACTION PLAN
COACHING STYLES A) ENCOURAGING (- WILL+SKILL)
B) HELPING( -SKILL-WILL)
C) EMPOWERING (+WILL+SKILL)
D) INSTRUCTING (-WILL+WILL)
SELECTING THE RIGHT STYLE
PERFORMANCE OBSTACLES
SKILL-capable of performing the steps
WILL-willing to do the task
SKILL AND WORK PERFORMANCE
FACTORS IMPACTING PERFORMANCE
COACHING VS CORRECTIVE ACTION PLAN COACHING
CORRECTIVE ACTION
PRINCIPLES OF MOTIVATION
BARRIERS TO LEARNING 1) LONG LECTURES
2) FEELING COMPETENT
3) TRAINING DOESN'T APPLY TO THEIR JOB 4) UNCOMFORTABLE SURROUNDINGS 5)DISTRACTIONS
6)LACK OF INTERACTION OUTLINE AND SOLIDIFYING ACTION PLAN PROGRAM GOAL
SMART MODEL SPECIFIC
MEASURABLE
ATTAINABLE
RELEVANT
TIME BOUND
PERCEPTIONS INFLUENCE CHANGE
1) PERCEIVED SERIOUSNESS
2) BENEFITS
3) BARRIERS
BEHAVIOR CHANGE STEPS 1) expectation for the desired behavior 2)identify root cause of the issue 3) model of desired behavior 4)justify identifying actions.The employees take to change to improper behavior 5)follow upon progress report.set a specific time COLLABORATE ON ACTION PLAN TASKS
CAP(coaching action plan) 1) SMART
2) COLLABORATIVE ACTION PLAN
3) CAP FORUM
4)RESULTS ORIENTED
ADAPTIVE COACHING STYLE
MODELS a) ACTION PLAN
b) PREPARATION
COACHING FLOW SAMPLE 1) set expectation
2) DECIDE AREAS OF KPI
3) DECIDE ROOT CAUSE OF AREAS KPI
4)ACTION PLAN
5)I'll listen again to 5 of your calls now applying what we have discuss 6) COMMENT/EVALUATE AGENT
" it's not what you say,it's how you say it " COACHING is giving opportunity to change
EMPOWERING
ON ATTITUDE
" it's always good to give feedback but in a nicer way" IN A NUTSHELL
1 Comment
8/25/2023 03:20:51 am
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